FAQs

We hope we have answered some of your questions below.

But if we haven't quite answered it, please don't hesitate to email us at ashiraandkin@gmail.com or you can message us via Facebook or Instagram

We will respond to your enquiry as soon as we can :)

 

PRE-ORDER

Ashira & Kin products are all limited edition so its first come, first keeper! Because we cannot guarantee that all our stock will last very long, we do allow for you to secure your order with us during our pre-order season which we will always announce via our Facebook and Instagram page. So make sure to like us and or follow us so we can keep you posted.

Steps to Pre-Order
Its easy to place a pre-order for your favourite product. You can either email us or message us via Facebook or Instagram with the following details:

1. Your full name
2. Name of the product
3. How many you want

We will then respond to you with a confirmation about your order and payment.

SHIPPING & DELIVERY

Pre-order
If you have placed a pre-order with us, shipping times will take approximately 30 days.
All our products are handmade, and dedicated artisans and designers from all our partners take the time to carefully make the final product so that it's the highest of quality. 

We will make sure to let you know the progress of your order and how soon you will receive it.

Local delivery
If you have bought from our online store, delivery times will take 5 to 7 business days.

COLOUR & MATERIAL

Ashira & Kin are proud to be partnering up with different artisans and designers who all make beautiful and quality made products. Each one is unique on its own, since materials are either naturally sourced or up-cycled. Plus they are all handmade! Sometimes colours will vary and sometimes materials will not come with the same patterns. Each product will never look completely the same as the others and there will definitely be the lucky few who will have that one single piece in the world to call their own. Pretty cool right? 

If you can't find what you like and you are looking for a specific colour and or material, get in contact with us and we will try our best to match it up :)